Post Offices

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Shop Doctor Lets Talk Shop Dumfries Galloway

Excellent street sculpture elements within the enhanced public realm in Lockerbie,  a great talking point.

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Of the retailers originally visited it is pleasing that all but one are still providing great service to the local and visitor community although the traditional haberdashery shop Wightmans is now an Opticians.

In addition the co-operative Project Art has recently relocated its displays into Elegance making way for a new venture in the double fronted premises being vacated by them by opposite the Town Hall. Indications of a new, and very appropriate, business venture opening soon.

Two of the businesses have also expanded their offering with additional ground floor space made available at Elegance (Gift Shop) and expansion to include the adjacent shop unit at Anne Maries (Fashion). Curvaceous has relocated to smaller, but no less suitable, premises and the refurbished Margaret’s (Post Office) is also looking great, as are all of the others businesses involved in the Let’s Talk Shop Programme.

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There are still  a number of empty units in high visibility locations but the town felt vibrant with the enhanced public realm in the town centre providing a pleasing  and visually attractive setting.

 

In Gretna all of the original retailers visited continue to provide to the needs of their community and great to see positive changes at Bliss (Hairdressers), McKenzies ( ex Post Office now gifts and cards), Springfield Post Office and J Kerr & Sons (Butcher). All businesses were holding their own against the draw of the nearby Gretna Gateway.

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IMG_6825The ‘Let’s Talk Shop’ Support Programme moves to Langholm, Dumfries & Galloway, from Monday 11th November.

Independent retailers in the town will be attending an evening retail workshop at the Town Hall on Monday from 5.30pm when The Shop Doctor will share his thoughts about how shops can ensure that first impressions deliver, rather than deter, customers and once they are across the threshold how retailers can maximise the selling opportunity through effective layout, merchandising and good service.

As part of the evening The Shop Doctor will also review his first impressions of Langholm and identify with the delegates attending  opportunities to help improve retail vitality in the town.

Independent retailers interested in attending should contact grant.coltart@dumgal.gov.uk

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Post Office branches in England (excluding Crown branches) can now apply to receive up to £10,000 to support a new scheme or service for their local community. These could include:

•    Classes in key skills such as reading, languages or the Internet
•    Mentoring and advice service for local small businesses, or display space for local producers
•    Partnership with a local charity to provide a meeting space, notice board and other forms of support
•    A hub or meeting space for community groups involved in local issues, such as neighbourhood planning

If you have an idea you’d like your Post Office to support, download and print the relevant PDF from the website, write down your idea, take it into your Post Office and have a conversation with the sub-postmaster or branch manager about what you could do together to benefit the local community.

Sub-postmasters can find out more including how to apply on subspaceonline.co.uk. The deadline for applications is Friday 18 October 2013.

The Fund is a result of a partnership between the Department for Communities and Local Government and Post Office Ltd. It is limited to supporting a maximum of 20 schemes across the country (England only) in 2013/14.
http://www.postoffice.co.uk/community-enterprise-fund

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With further Retail Masterclasses delivered on the evenings of Tuesday 24th and Wednesday 25th April at Blakemere Craft Centre and Castle Park, Frodsham, and 11 businesses visited to receive ‘one to one’ advice our Shop Doctor was extremely busy last week in Cheshire.

In total 18 independent businesses have now been visited under the ‘Let’s Talk Shop’ Retailer support programme currently being delivered in conjunction with Cheshire West and Chester Council and many positive recommendations identified to help develop retail opportunities in all of the businesses visited.

When visits are as diverse as a Bridal Gown Shop to a Pet Shop, Jewellery Shop to a Bike Store, within a short timescale immediate impressions play an important part of how the business is perceived by the Shop Doctor and usually the outside impact of a business reflects opportunities to be found within.

Even good businesses can lose their way and the philosophy adopted by the Shop Doctor of helping to make good businesses even better is found to be a far more effective route to success than seeking routes to criticise.

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Adopting some simple resolutions for the New Year could help attract new customers to your shop.

Why not try some of these:

  • Regularly look at your business from the customers point of view, remedy any failings immediately.
  • Keep your shop front well swept and free of weeds and rubbish.
  • Refresh the message on your ‘A’ sign, keep it informative, clean and sensibly located.
  • Display your business contact details clearly on the shop fascia or window.
  • Request the window cleaner to clean the shop fascia on a regular basis. What about cleaning the insides more regularly?
  • Ensure window displays are regularly changed and that the window is working for you even when the shop is closed.
  • Illuminate your window effectively and keep window lighting on after the shop is closed.
  • Repair light fittings immediately something goes wrong and keep bulbs to the same specification.
  • Remove unnecessary notices from your shop window and door – particularly if they are promoting another business.
  • Remember the age old retail adage – “EYE LEVEL IS BUY LEVEL” and use it to maximise the appeal of your window and interior displays.

Look out for more simple resolutions from ‘The Shop Doctor’ to help make your shop work harder for you in 2012.

Sometimes addressing the simplest of things can make the greatest impact.

Wishing you a Happy New Year, and let’s hope for a more prosperous one.

 

 

 

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To date 14 businesses across Harraby, Upperby and Currock have confirmed their interest in participating in the Let’s Talk Shop “Shop Doctor” Support Programme. The initiative is totally funded by Carlisle City Council who recognise the importance of shops serving local communities and who are actively demonstrating this by supporting  and promoting the programme.

Those confirming participation include a Sandwich Bar, a Butchers; Florist; Post Office; Newsagents; Greengrocers;  Bakers and a Greeting Cards Shop and present an interesting cross section of the business serving the local community in the areas concerned.

 

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1st July has seen the adoption of our new logo developed for us by Cypher Digital in Milnthorpe.

The refreshing style reflects our commitment to the high street and our role advising, motivating, mentoring and supporting to the needs of the independent retail sector.

Working either directly with private clients or reaching greater sections of the retail community through business or economic development initiatives being delivered thorough  local councils we develop and deliver bespoke programmes individually orienated toward meeting the need of the particular trading environment or retail sector involved.

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The latest round of Shop Doctor in store surgeries will be taking place in three areas of urban Carlisle in the near future.

Up to 16 businesses across Currock, Upperby and Harraby will be receiving visits from The Shop Doctor in this latest round of business support specifically targeted at assisting the independent retail sector.

The work  has been commissioned by Carlisle City Council and follows previous support delivered to retailers in Brampton, Longtown and Dalston.

The asistance will be provided on a first come first served basis and retailers within the nominated areas are urged to make contact to arrange a visit without delay.

Visits can be arranged directly with the Shop Doctor via 015394 40020 or email bill@sldt.co.uk.

Alternatively contact Chris Pearson, Carlisle City Council Economic Development Manager on 01228 817015 or email christopherp@carlisle.gov.uk

Boost your Business information

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The Shop Doctor visited Congleton and Macclesfield Visitor Information Centres on Wednesday 15th June to assess opportunities to help improve commerciality and retail performance.

With increasing pressure on the available levels of public sector funding support required to sustain information provision it is essential that routes be found to make such Centres more commercially orientated, but in a manner that does not compromise information delivery.

In South Lakeland TIC provision is no longer generally provided by the local authority with management recently being passed to a disparate range of operators including the Cumbria Chamber of Commerce in Kendal, Lakes Hospitality Association in Windermere, and over the last three years by a private operator in Ambleside where TIC service is succesfully delivered through The Hub within the combined Post Office/TIC/Gift Shop