Cumbria

retail revitalisation, store survival

Aspatria Farmers Ltd is an agricultural co-operative formed in 1870 by a group of West Cumbrian farmers who were disillusioned with the quality of products they were being supplied and the service they received from the local agricultural suppliers in business at that time.

Since then they have diversified their product range into a number of sectors including domestic pet and equestrian supplies, household products, gardening, clothing (leisure, workwear, equestrian), footwear and amenity products (for use on golf courses, forestry, football pitches, industrial sites, etc).

What is not as well recognised as it might be is that Aspatria Farmers is open to the general public and that the values of “quality, service, price” established in 1870 continue to be upheld.

Change is in hand at Aspatria Farmers and our Shop Doctor will be working with them to help ensure that they successfully continue to meet the needs of their membership whilst maximising their retail store opportunities and reaching out to a wider customer base.

 

 

Retail RevitalisationThere has been considerable activity in Whitehaven over recent months to assist retailers to recognise and maximise opportunities to attract and retain customers in the increasingly positive retail environment within the town.

Ensuring that shops present themselves in a manner that engages customer interest is a critical issue, particularly in the lead up to Christmas. To help identify such opportunities, The Shop Doctor has been invited to provide a Retail Workshop to retailers in the town focusing on key aspects of visual merchandising.

In advance of the workshop, The Shop Doctor will also be reviewing how customers might perceive the town and its shops. He will also engage retailers attending the workshop in discussions about issues that impact on the creation of positive first impressions and how any negative issues might be overcome.

The workshop will be taking place on Tuesday 11th November from 6pm until 8pm in the Education Suite at the Rum Story.

Spaces are very limited, so to enquire about availability, please e-mail Rachel.Rudd@cforlp.org.uk or call 01900 825213.

sponsor screenshot August 2014The latest edition of the Windermere, Bowness and Troutbeck Bridge community magazine arrived through some 5800 local letterboxes during the week commencing 25th August.

The quarterly magazine is compiled on a ‘not for profit’ basis by Let’s Talk Shop Ltd on behalf of the local community and is supported financially by Windermere Town Council, with revenue derived from local advertising and through sponsorship by the businesses identified above.

Click here for a pdf copy or here to find out more about the HUB

 

IMG_9208Following a recent request for advice our Shop Doctor was pleased to meet with the committee responsible for running this small community shop based in an outbuilding of the Derby Arms Pub in Witherslack , Cumbria.

The committee was last advised when the shop was near to opening its doors in 2008 and, since then, although the business has seen growth some seasonal ebbing and flowing in relation to meeting local need has not yet enabled the shop to achieve its potential.

The dedicated committee of volunteers now feels that a sales plateau has been reached and have been keen to seek ways to further develop the business, hence their call to Let’s Talk Shop.

After spending some time meeting with the committee and reviewing the shop a short recommendations report has been provided identifying a list of opportunities that should help the business to develop even further. In addition it is hoped that the all involved in running the shop have been motivated by the visit and will be able to assess potential opportunities from a different perspective.

The shop is operated as an Industrial and Provident Society for the Benefit of the Community.

Businesses in the Windermere area are being invited to a free ‘Love your Lakes’ event that will be taking place at Fallbarrow Park on Wednesday 11th September.

The event is part of  Windermere Reflections and being delivered in partnership with Nurture Lakeland and Cumbria Business Environmental Network

For more information contact helen@nurturelakeland.org and to register to attend email loveyourlakes@nurturelakeland.org

Love your Lakes Flyer

This year has not been the best  for footfall and revenue generation at many attractions.  The negative impact of the Olympics on incoming tourism , unforgiving weather conditions and the ongoing gloom over the economic climate all contributing to a severe downturn in attendance figures across the sector.

Taking time out to look at your attraction from an impartial viewpoint, particularly that of the customer,  is never easy and certainly one of the major challenges facing retailers in their fight for survival on our high streets.

Applying his extensive business development skills, understanding of how customers perceive and use space and wide marketing expertise our ‘Shop Doctor’ can bring a refreshing insight into identifying issues impacting on business performance at visitor attractions.

Looking at an attraction through  a fresh pair of eyes can provide an insight into the business that may not have previously been considered. Link this to recommendations as to how to improve the way the attraction interfaces with the customer, ideas to improve catering or retail efficieny and suggestions regarding routes to effective diversification the outome could prove very stimulating. 

If you are considering how to revitalise your attraction in time for 2013 now might be a good time to talk to Let’s Talk Shop.  Our skills are not just orientated towards retail development alone, they are transferable into any business where direct customer interface and delivery of high levels of customer service are critical to maintaining existing levels and, ideally, attracting increased and profitable attendance in the future.

A further 15 towns have been identified today to receive funding to help implement some of the Mary Portas recommendations to government, bringing the total of supported towns to 27.

The full list of the  towns announced today are:

Ashford, whose Town Team will use its local market to attract people back to the high street by offering new stall-holders the opportunity to have a ‘stall for a tenner’;

Berwick, who will work with local builders and other businesses to give their high street a much-needed facelift;

Braintree, who will provide mentoring support to the high number of independent shops in the area;

Brighton (London Road), who will encourage retailers to work together to tackle vandalism and crime to help realise the area’s full potential;

Hatfield, who will look beyond retail to provide community and event facilities to encourage more visitors to the high street;

Leamington (Old Town), who plan to focus their efforts on tackling the high vacancy rate in the high street and encourage new businesses to the area;

Liverpool (Lodge Lane), who will help aspiring young entrepreneurs in the community by offering a mentoring service;

Waterloo – Lower Marsh and the Cut (London Borough of Lambeth), who plan to set up satellite markets and tackle the high number of empty shops in the area;

Forest Hill, Kirkdale and Sydenham (London Borough of Lewisham), who plan to renovate 12 empty premises and improve signage in the local area;

Chrisp Street, Watney Market, Roman Road (London Borough of Tower Hamlets), who will use exploit their high visitor numbers to run a series of public information programmes;

Loughborough, who plan to involve students from Loughborough University to reinvigorate their high street and encourage budding business owners to consider setting up locally;

Lowestoft, who will create a Town ‘group’ discount scheme to attract local people, and establish a mentoring scheme in conjunction with schools, colleges and retailers;

Morecambe, who will set up a community café to provide advice and support for those looking to take up business opportunities;

Rotherham, who will launch a publicity campaign to highlight the unique nature of the high street and encourage people to ‘shop local’; and

Tiverton, who plan to improve parking facilities to encourage more visitors and tourists to the town centre.

The government has said it will share £5.5m between the 27 successful bidders and 392 other town teams. The 15 pilots will receive a share of £1.5m to make their ideas a reality. This includes £300,000 from the Greater London Authority for the London pilots.

Towns not selected to be pilots are to be supported a new online encyclopaedia – 100 Ways to Help the High Street and run by the ATCM.

A follow up visit to the town was prompted by Millom and District Traders’ Forum who are seeking assistance to help improve their businesses.

Following a visual review of the town on Monday 18th June (to help identify changes since his last visit in May 2011) The Shop Doctor will present a retail workshop aimed at helping retailers to identify how they can positively develop their impact on their customers, improve loyalty and attract new business.

Commenting on his previous visit he said: “Last time it was a holistic look at what I felt the town needed to brighten itself up. This time it is orientated towards the retailers, and making their businesses even better”

Mark Holroyd, South Copeland tourism officer said: “We’re delighted to invite Bill back to Millom to deliver another inspiring workshop for our businesses.

“South Copeland has great shops which deserve to do well. Bill’s workshop will help these businesses to grow.”

One of the businesses to benefit from Mr Smith’s advice last time around was the Toy Barn, in Bootle.

Joint owner, Rachel Fallows, said: “Bill gave us some valuable advice about the appearance of our shop last time he visited. As we’ve just launched our online shop I’m really interested in what he has to say about attracting customers to our website via the internet and social networking sites.”

Mr Smith added: “ Operating high street businesses continues to be extremely challenging and for many retailers business is actually harder now than they have experienced for a number of years.” He added  “Retailers can only put so much in for so long and  many  have already reduced staffing levels to minimum and have taken far less out of their businesses ( or indeed had to put resources in) over the last few years.

“There is a limit to how long many can survive. They need focused help, motivation and guidance, many have the skills but ensuring that they are applied effectively  is critical.”

The Shop Doctor believes that independent retailers help place a unique stamp on any trading environment, through the type of shops that they operate and reflecting their individual personalities, helping them to survive and develop is essential in maintaining towns with a distinct trading character.

The workshop takes place on June 18, in Millom Network Centre, in Salthouse Road, from 6pm. The course costs £5 per place and includes refreshments.

For more information contact Millom Network Centre on 01229 719650 or email mark@southcopelandtourism.org.uk

In association with Cumbria PR we can provide a copywriting service, from promotional leaflets and newsletters, to content for your web pages. We also offer an editing service to ensure that your written promotional material is of the highest standard.

All enterprises, from voluntary sector organisations to corporate businesses, should recognise the importance of sharp and relevant copy to stimulate the required response in their readers.  Written material should be relevant and to the point, appropriate in style for the target audience, and free from technical and grammatical errors.

A background in journalism, writing and editing for publication, is the ideal basis for this craft, to communicate messages effectively, succinctly and persuasively. Cumbria PR can provide this service, for individuals and for organisations, large and small.

For further information please contact Eileen Jones on 07791 178903

eileen@cumbriapr.co.uk

http://www.cumbriapr.com/copywriting.html

The Shop Doctor will be following up his recent work in Dumfries with a similar programme of masterclasses and ‘one to one’ shop visits in Annan and Stranraer following submission of a succesful tender to Dumfries & Galloway Council.

The Let’s Talk Shop programe commences in Annan on 26th June, and that for Stranraer later in the year. 

A return visit to Millom will also be taking place in response to requests for expert help from the Millom & District Business forum, which consists of town centre traders who meet monthly.

Following a review of the town an evening workshop presentation entitled ‘I’ve not shopped here before, but I’ll certainly be back.’ will challenge retailers to think about ways to make the shopping experience in Millom a memorable one for all the right reasons.

For further information about this event click here

In Cheshire East evaluation of the ‘Shopping Experience’ will be the focus of forthcoming visits by the Shop Doctor to Knutsford, Sandbach, Disley, Macclesfield, Alsager, Congleton and Middlewich and delivery of a further programme of retail masterclasses focusing on the findings of the Shopper Experience research and identifying ways to make  good experience even better.

More information will be posted about all of these exciting projects focussed on revitalising the retail economy of the  towns involved as it becomes available.