The Shop Doctor

The Shop Doctor is currently working on a project  to assist Cheshire East Council identify opportunities to improve the shopping experience in the ten market towns involved in the Love Local Life Loyalty Card initiative.

The Shop Doctor is assessing the physical experience of shoppers in the towns  and also evaluating the effectiveness of their on-line presence and how it might be more effectively utilised to attract increased shopping activity to each of the towns.

The final report will highlight issues  impacting on the shopping experience and propose recommendations that will help inform future initiatives to help maintain and develop retail vibrancy in towns across the County.

The towns involved are Alderley Edge, Alsager, Bollington, Congleton, Disley, Knutsford, Macclesfield, Middlewich, Sandbach and Wilmslow.

The Shop Doctor will be spending  4 days in Stranraer between the 25th and 28th September in the latest Let’s Talk Shop  support programme funded by Dumfries & Galloway Council.

The visit follows recent work undertaken in Annan and Dumfries and includes anevening Masterclass Workshop on the Tuesday 25th helping retailers understand the importance of providing a strong first impression to customers and how application of some straightforward common sense can make a real differences to shop performance.

During the programme the Shop Doctor will also be visiting individual retailers assessing their businesses potential and presenting recommendations for change that need cost no more than a little time.

The Shop Doctor commented “in the present economic climate it is not always possible for retailers to invest in new shop fittings, lighting or even redecoration. My challenge is to identify cost effective routes to improve retail performance, working with what the retailer has already got by making it work even harder” he added “where investment is an option I can help ensure that the investment is one that can really help build performance and onward profitability”

For further details of the retail masterclass or to discuss the possibility of arranging a ‘one to one’ visit contact:

Wendi Cuffe, Economic Development Officer, Dumfries & Galloway Council
Phone: 0303 333 3000
Email: wendi.cuffe@dumgal.gov.uk

 

A further 15 towns have been identified today to receive funding to help implement some of the Mary Portas recommendations to government, bringing the total of supported towns to 27.

The full list of the  towns announced today are:

Ashford, whose Town Team will use its local market to attract people back to the high street by offering new stall-holders the opportunity to have a ‘stall for a tenner’;

Berwick, who will work with local builders and other businesses to give their high street a much-needed facelift;

Braintree, who will provide mentoring support to the high number of independent shops in the area;

Brighton (London Road), who will encourage retailers to work together to tackle vandalism and crime to help realise the area’s full potential;

Hatfield, who will look beyond retail to provide community and event facilities to encourage more visitors to the high street;

Leamington (Old Town), who plan to focus their efforts on tackling the high vacancy rate in the high street and encourage new businesses to the area;

Liverpool (Lodge Lane), who will help aspiring young entrepreneurs in the community by offering a mentoring service;

Waterloo – Lower Marsh and the Cut (London Borough of Lambeth), who plan to set up satellite markets and tackle the high number of empty shops in the area;

Forest Hill, Kirkdale and Sydenham (London Borough of Lewisham), who plan to renovate 12 empty premises and improve signage in the local area;

Chrisp Street, Watney Market, Roman Road (London Borough of Tower Hamlets), who will use exploit their high visitor numbers to run a series of public information programmes;

Loughborough, who plan to involve students from Loughborough University to reinvigorate their high street and encourage budding business owners to consider setting up locally;

Lowestoft, who will create a Town ‘group’ discount scheme to attract local people, and establish a mentoring scheme in conjunction with schools, colleges and retailers;

Morecambe, who will set up a community café to provide advice and support for those looking to take up business opportunities;

Rotherham, who will launch a publicity campaign to highlight the unique nature of the high street and encourage people to ‘shop local’; and

Tiverton, who plan to improve parking facilities to encourage more visitors and tourists to the town centre.

The government has said it will share £5.5m between the 27 successful bidders and 392 other town teams. The 15 pilots will receive a share of £1.5m to make their ideas a reality. This includes £300,000 from the Greater London Authority for the London pilots.

Towns not selected to be pilots are to be supported a new online encyclopaedia – 100 Ways to Help the High Street and run by the ATCM.

Less than a week to go before “The Shop Doctor” visits Annan to commence a “Let’s Talk Shop” Retailer Support programme funded by Dumfries & Galloway Council.

The programme commences on the evening of Tuesday 26th June with a retail masterclass identifying issues felt to impact on the retail vitality of shops in the town. The presentation will include examples of The Shop Doctors first impressions of Annan and its shops together with examples he has observed from other areas.

In the days following the presentation ‘one to one’ in store sessions are being arranged with an initial base of 12 shops  being visited. During these sessions  The Shop Doctor will looking closely at each of the businesses and developing individual solutions to help each  improve their retail vitality.

The programme follows work recently undertaken by The Shop Doctor with 24 shops in Dumfries where the response to the very individual assistance was extremely well received.

Retailers interested in attending the masterclass or participating in the programme should contact Beverley Bamford via email at beverley.bamford@dumgal.gov.uk

A follow up visit to the town was prompted by Millom and District Traders’ Forum who are seeking assistance to help improve their businesses.

Following a visual review of the town on Monday 18th June (to help identify changes since his last visit in May 2011) The Shop Doctor will present a retail workshop aimed at helping retailers to identify how they can positively develop their impact on their customers, improve loyalty and attract new business.

Commenting on his previous visit he said: “Last time it was a holistic look at what I felt the town needed to brighten itself up. This time it is orientated towards the retailers, and making their businesses even better”

Mark Holroyd, South Copeland tourism officer said: “We’re delighted to invite Bill back to Millom to deliver another inspiring workshop for our businesses.

“South Copeland has great shops which deserve to do well. Bill’s workshop will help these businesses to grow.”

One of the businesses to benefit from Mr Smith’s advice last time around was the Toy Barn, in Bootle.

Joint owner, Rachel Fallows, said: “Bill gave us some valuable advice about the appearance of our shop last time he visited. As we’ve just launched our online shop I’m really interested in what he has to say about attracting customers to our website via the internet and social networking sites.”

Mr Smith added: “ Operating high street businesses continues to be extremely challenging and for many retailers business is actually harder now than they have experienced for a number of years.” He added  “Retailers can only put so much in for so long and  many  have already reduced staffing levels to minimum and have taken far less out of their businesses ( or indeed had to put resources in) over the last few years.

“There is a limit to how long many can survive. They need focused help, motivation and guidance, many have the skills but ensuring that they are applied effectively  is critical.”

The Shop Doctor believes that independent retailers help place a unique stamp on any trading environment, through the type of shops that they operate and reflecting their individual personalities, helping them to survive and develop is essential in maintaining towns with a distinct trading character.

The workshop takes place on June 18, in Millom Network Centre, in Salthouse Road, from 6pm. The course costs £5 per place and includes refreshments.

For more information contact Millom Network Centre on 01229 719650 or email mark@southcopelandtourism.org.uk

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With further Retail Masterclasses delivered on the evenings of Tuesday 24th and Wednesday 25th April at Blakemere Craft Centre and Castle Park, Frodsham, and 11 businesses visited to receive ‘one to one’ advice our Shop Doctor was extremely busy last week in Cheshire.

In total 18 independent businesses have now been visited under the ‘Let’s Talk Shop’ Retailer support programme currently being delivered in conjunction with Cheshire West and Chester Council and many positive recommendations identified to help develop retail opportunities in all of the businesses visited.

When visits are as diverse as a Bridal Gown Shop to a Pet Shop, Jewellery Shop to a Bike Store, within a short timescale immediate impressions play an important part of how the business is perceived by the Shop Doctor and usually the outside impact of a business reflects opportunities to be found within.

Even good businesses can lose their way and the philosophy adopted by the Shop Doctor of helping to make good businesses even better is found to be a far more effective route to success than seeking routes to criticise.

Another very interesting day spent in Dumfries on Thursday 19th April meeting with four businesses for the first time, and looking in on some of those visited previously.

Good to see that some of my initial recommendations have already been acted upon and that they have had a positive impact on the businesses concerned, hopefully even more activity once each have received a ‘Shop Doctor Recommendations Report’.

The new Debenhams Store is moving towards completion and this should help to regenerate activity at the north end of High Street, potentially delivering increased footfall into Friars Vennel from those parking at White Sands and walking into the Town via the Vennel, a way needs to be found to encourage this opportunity.

The great range of small independent shops operating in Friars Vennel, historically a route linking the town with the river crossing that developed over time into an important shopping street, are well placed to  take advantage of any increased footfall and it would only take the reoccupation of  a number of the presently empty shop units to help revitalise this important end of the Town.